Join us for Speaker Mindy McCorkle on Wednesday, August 12th at NOON at the McKimmon Center.

Speaker: Mindy McCorkle, Chief Enhancement Officer, Enhancement Talent Development, LLC

Topic:  The Job is Hard, Conflict is Everywhere, and People are Crazy

Think you’re prepared to handle that angry resident, or deal with associates who aren’t getting along? Dealing with conflict is different than it used to be. There is more sensitivity and higher emotions, and some of those old tricks for dealing with conflict just don’t work anymore. It’s time for a new set of conflict management techniques. Anyone who deals with employees, clients, potential customers, or residents will benefit from this session. We’ll talk about why conflict is harder to deal with now than ever before, give you innovative tips to help manage and diffuse conflict, and share a list of what NOT to do when conflicts arise.